Zuku is a company that has taken a lot of heat, especially in relation to their internet service offering. Scouting through Zuku’s official accounts on Facebook and Twitter and you will be guaranteed of not less than 5 recent complains of slow internet and in some cases, no internet access at all. The company has tried a couple of measures to improve its services, including making changes to their monthly packages, all to no avail.
Just to give you the context of what I am talking about, here are a few complains I found:
I need to leave Zuku behind this year. Please universe make it happen. I. Can't. Live. Like. This.
— Mwende Ngao 🇰🇪 (@mwendesusu) October 9, 2017
Zuku is a billing company which offers Internet during its free time.
— Mugambi M'Mutegi. (@PeterMutegi) May 14, 2017
So when a Techweez Forums user shared information that some of Zuku employees could be responsible for the company’s woes, it all made sense. It has been alleged that some Zuku employees have become cartels in
some way, they are opening up cyber cafes and connecting their business premise to Zuku Fiber for free and some have even started redistributing the internet via high-end Wi-Fi extenders, popularly known as nano stations, purporting to be Tier 3 ISPs (Internet Service Providers), without the consent of the company.
Our tipster narrates his story:
A few months ago I told you about it how one cyber I know about have refused to tell me about their internet plan only to learn later that the owner works for Zuku and net in his cyber is directly stolen from Zuku.
Once hooked up to another nano station WLAN home internet and the guy lied to me that their ISP is Liquid Telcom only to learn later that it’s Zuku. The connectivity was so bad that I declined to pay fully for the service as agreed after four days of trying the service. Only used the internet for 4 hours on day one, the rest of the three days there was no connection.
If indeed these allegations are true, it would shine some light as to why Zuku’s internet service is always slow. Let me explain briefly by using an example; Let’s say Zuku knows it has 15 customers in area X, it will only provide bandwidth to cater for these 15 customers. However, if the said Zuku employees turned cartels steal internet from the company, area X will have 30 customers, 15 of which Zuku knows nothing about. Thus the bandwidth that was meant to be shared by 15 customers is now being shared by 30, the result? Extremely slow internet.
The big question remains, is Zuku aware of these “intrapreneurial” activities going on among its employees?