Today has not been a good day for Safaricom subscribers. Since morning, Safaricom subscribers experienced an outage of service, ranging from making voice calls to transacting via MPESA and when they wanted to see what people were talking about it online, they couldn’t since data was out too.
The outage is so bad that we are estimating that it is costing the company roughly 23 million per hour and they promptly released a statement to inform its subscribers about the issue.
— Safaricom Limited (@SafaricomLtd) April 24, 2017
Safaricom confirmed that some of their core services created the outage and it affected voice, data, SMS, MPESA and Enterprise service, which is basically most of the services they offer.
Since the telecommunications company has the majority of subscribers in the country, it has led to people reaching out to Safaricom for a statement as to why they are not able to do certain functions. It also led people to make fun out of the whole situation on Twitter and here are some of them. This has become quite a popular topic on Kenyan Twitter as both Safaricom and MPESA are in the top ten of the trending topics list.
Airtel users watching Safaricom users
Airtel users watching Safaricom users right now 😂 😂 pic.twitter.com/0rzGpgvK3s
— Holy Grail ® ™ (@ODMendel) April 24, 2017
When you start noticing people
With Safaricom down I talked to 3 people face to face ….. They seem like cool people … especially dad ..didn't catch his last name
— Kawaii Kaiju 可愛い 怪獣 (@RedSabin) April 24, 2017
We also had a pop culture reference to a doomsday film
The danger of a monopoly when money is involved. Retweet if you have been inconvinienced by Safaricom M-Pesa 's breakdown TODAY pic.twitter.com/QTVGaqAs4U
— Lord Silvance ™ (@iam_abeta) April 24, 2017
We need carrier pigeons
Alas @Safaricom_Care si you guys send me a pigeon, I need to send a text message to someone in Meru.
— El Mucho Ding-Dong (@DrKanyuira) April 24, 2017
Have you tried switching your base stations off and on?
— Yes I Ken (@KenMacharia_) April 24, 2017
Guys thought it was maybe an intern.
I'm sure there someone at Safaricom offices shouting to the intern 'umezima na ukawasha tena? Ebu restart tena'
— Kimanzi®™ (@Kimanzi_) April 24, 2017
Some even started having conspiracy theories like:
A random deleting event of a major code line
Someone at Safaricom must have seen "Are you sure you want to delete 'master_base_stations.config' file?" and gone… sure why not.
— John K. (@TinyKama) April 24, 2017
What if…what if…
Relax guys, Safaricom are just rehearsing for the general elections. Services will be restored shortly.
— Mister H (@githaka_) April 24, 2017