KLM’s Facebook Messenger bot ushers the bot age on the platform


Bots have become the new in-thing on social media platforms. If you dont know what bots are, they are programs that perform certain automated tasks for you. Two platforms that have used bots extensively are Slack and Telegram Messenger and they are fun to use.

Earlier on, Facebook was rumoured to be establishing a platform where bots will be developed for Messenger. TechCrunch found out that Facebook had given some developers a Chat SDK which would be used to create bots that will be used for various functions like for shopping, looking for images and for booking.

We’re now seeing the first move in launching bots on Messenger as KLM now has a bot on the chatting platform. “We’re proud to announce our first airline partner for Messenger, KLM!” Messenger said on their Facebook post. “With this integration, you can receive your KLM flight confirmation message, access your KLM boarding pass, receive check-in reminders, get flight status updates and have your customer service questions answered, right from Messenger.” This is how the service looks like on Messenger as shared by David Marcus, Facebook’s VP of Messaging Products.

KLM Facebook Messenger bot

What does this mean? This will usher the bot platform on Facebook Messenger which has a healthy 800 million strong monthly active user base. These people will not see the need to browse on the airline website or use a dedicated app to book their flight and check the status of the flight.

Facebook says this has already been rolled out and it will be widely available to other locations in the world in the coming weeks. If you want to try the service, just login here and check it out!