For the better part of the day, M-pesa and SMS services were facing a major outage that involved delay in sending and delivery of SMS as well as confirmation of M-pesa transactions that takes place through SMS.
Safaricom has issued a statement on the same through its new Director of Corporate Affairs Stephen Chege explaining that the outage was as a result of an issue with its Core Network which began at 5:00 am. Safaricom is working on resolving the issue and is advising subscribers not to make the transaction twice if they do not receive the M-pesa notification.
Safaricom has for the better part of the day received backlash from users on various social media platforms with some blaming it on the shifting of M-pesa servers from Germany to Kenya. Now you know.