Safaricom: Here’s Why We Sent SMS Broadcast from Deposit Protection Fund Board


Safaricom customers were the receivers of DPFB SMS’s recently. The DPFB is an organization under the Central Bank of Kenya. Points clarifying the SMS broadcast note:

  • The Communications Commission of Kenya (CCK) in the public’s interest authorised Safaricom to send an SMS Broadcast to its entire subscriber base on behalf of DPFB.
  • The Deposit Protection Fund Board (DPFB) is holding depositors’ funds previously with three defunct financial institutions; Daima Bank, Trust Bank and Fortune.
  • DPFB sought to reach out to the depositors through an SMS broadcast as they do not have mobile records of these depositors so that they can access their funds.
  • The SMS Broadcast originates from Safaricom and therefore no customer data has been shared with any external party.