Safaricom makes apology to subscribers over M-Pesa service outage

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mpesa outage apology
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Mpesa service has been suffering an outage for some time since earlier today causing many Safaricom subscribers inconvenience in their mostly day to day service. Mpesa has become integral as users achieve a range of tasks from buying airtime, sending money to paying bills via m-pesa. So an outage of the service is bound to cause alot of worry to the many dependents. Safaricom has through a statement to the press sent their profound apologies to those affected by the service while it was down. They have since restored the service.

Below is the statement from Safaricom:

Telecoms operator Safaricom has apologized to its customers for an outage on its M-PESA service that occurred earlier today between 06.50 and 11.00 Hours. The outage was as a result of a technical hitch that emanated from the routine upgrade of other Safaricom services which coincidentally affected all M-PESA handset ransactions meaning that money transfers and other services like top-ups were not going through. By 11 am, the problem had been resolved and all handset transactions were going through. Even then, there were intermittent delays caused by and a queue of pending transactions which was expected to clear. “We regret the inconvenience this outage has caused and wish to reassure our beloved customers that our commitment to a safe, reliable and affordable M-PESA service remains unflinching,” said Safaricom CEO Bob Collymore. He thanked Safaricom customers for their patience and custom and appealed to them to use available avenues for resolution of any query. These include the 234 M-PESA Customer Care Line. Others are the online service, which is available on 2 Twitter accounts: @ Safaricom_Care and @SafaricomLtd and Facebook on www.facebook.com/SafaricomLtd

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